Capturing proof on the dock
The core loop your dock team runs. Total time per load: usually under 90 seconds.
1. Ship or receive
Open Capture and choose the load type — Shipping (it's leaving your dock) or Receiving (it's arriving).
2. Take photos
Photograph the load as it actually is: pallet condition, wrap, labels, seals, trailer number — whatever tells the story. One session holds unlimited photos, all stamped and stored together.
3. Tag it
Link the session to a reference so it's findable later. Three ways:
| Method | How | Best for |
|---|---|---|
| Barcode scan | Tap the camera icon, point at the label | BOLs, carrier labels, LTL PRO stickers, pallet labels, license plates — see supported formats |
| OCR capture | Photograph a delivery receipt or label — DockSnap reads it and fills in the reference | Paper receipts and printed labels. We configure OCR to the shape of your reference first, so it pulls the right number off a busy label — ask us to switch it on |
| Manual entry | Type the reference | Anything without a scannable label |
The scanner is tuned for freight labels: it deliberately ignores retail product barcodes (UPC/EAN) and UPS's square routing symbol, so pointing at a label crowded with codes grabs your tracking or PRO number — not the noise printed an inch away from it.
4. Done
The session is saved to your company's library instantly — the office can browse and share it before the truck has left the yard.
Why bother?
If it isn't photographed, it didn't happen. A denied freight claim comes down to whether you can prove the condition a load left in — and the driver is gone long before anyone thinks to grab a camera. DockSnap makes the photo part of the loading routine, not an afterthought.